Autodesk DXF Files Will Not Open

Hi,
I cannot get CC to open DXF files from Autodesk. The workspace stays blank. I tried zooming all the way out and nothing is there. Am I the only one that has this problem?

Thanks!

The community has the following notes on this:

Import DXF AutoCAD 2000 DXF format (model geometry only, base model scaling) export from the desired face (not isometric view)
2004 Lines

If that doesn’t help, suggest contacting support@carbide3d.com with your file and we’ll help you sort it out.

Okay,
I’ll give it a try. Thank you!