Just purchased a Shapeoko XXL Thanksgiving Day. Received a followup email giving me a link to download Carbide Create in preparation for delivery of my machine.
I downloaded the file and installed it. Everything went as expected. Upon completion a Carbide Create shortcut was placed on the desktop. After double clicking the shortcut there was a short pause which is normal with just about any program, but then a Dialog Box appeared saying that Carbide Create had Crashed. I had an option of closing the window or displaying details of the crash.
I copied the details to Notepad then saved the file.
I then did a complete uninstall and deleted the downloaded .exe file. I shut down the computer and rebooted. Then I repeated the download, install and run procedure again. Same results.
I sent an email to the folks at Carbide 3 explaining the above including the contents of the crash message details. I received a reply the next day telling me to “try another computer”. I can’t say I was expecting that response, but I repeated the procedure on my wife’s computer.
It didn’t crash. It didn’t do anything. Double clicking on the desktop shortcut simply produced a short “spinner” then nothing. I opened Task Manager and double clicked on Carbide Create again. Nothing showed up under the “Application” tab and only for a microsecond did the word Carbide show under the “Process” tab. Then nothing again.
Being told by Carbide 3D that I am the only one who has had this problem and that the problem is my computer, I’m hoping maybe someone in the community might have an idea or suggestion that might help. My computer is certainly not new, but runs Fusion 360 and other powerful software packages.
I’m not saying there is something wrong with Carbide Create, I’m simply asking what other options might be open to me. I was told that I would get an email with a link to an older version of Create, but it hasn’t arrived yet.
I don’t think that I should have to go out and buy a new computer in order to test my new machine once I get it assembled.
If anyone would like to see the DirectX Diagnostic dump of my systems components I’ll be happy to oblige.
Thanks your consideration.