I had a recent excellent experience, as well. Having purchased a USED unit that had some problems, and not expecting any sort of warranty support at all, they actually went above and beyond to get me parts I needed.
If I had to recommend a manufacturer of small CNC routers to anyone, Shapeoko wouldn’t be the top of my list, it would be the extent of my list.
I also like this forum.
(This is my 2nd small CNC router, BTW. I have an old K2 unit).