I though I’d post on the forum just to let everyone know how good these guys and their machines are.
I’ve been using my Nomad for about 12 months without so much as a blip until I decided to upgrade to Carbide Motion 4 and I reckon I must have done something wrong or maybe there was a process I hadn’t followed properly…anyway I contacted Carbide 3D and had a response from Meg within minutes and although we didn’t get to the bottom of the problem Meg arranged for a Skype call to U.K. to run through the problem. I took the full 30 minutes afforded me and in that time we had tried a few things until Jorge diagnosed a faulty limit switch.
It didn’t end there though, Jorge and Meg then arranged for a full set of new switches, pre-wired, a new updated Carbide PCB and the installation kit to go with it, sent by FEDEX within 4 days!! FREE!!!
After I had installed everything, I still had a small issue which was resolved by Jorge in a few emails, basically I was getting interference on the probe cycle due to the fan, which isn’t needed for the new boards but I had installed so hey presto I’m back up and running in less than a week!!! That is mighty impressive!
I can’t thank Jorge, Meg and the Carbide team enough and I know for certain that I wouldn’t have received this sort of service anywhere in the UK.
Hats off to you, keep up the good work!