I ordered a dust boot from Reality3DP and paid for it. I received a notification of payment and order confirmation. I have never received the item and I can get no response whatever from the vendor.
I suggest you talk to your credit card company, they will likely be able to help you, and often refund your purchase.
How long ago did you order it? I received mine but it took a while and they do say that they make them on their printers only after you order them. I also tried to contact them but did not receive a reply back. I would give it some time, I really do like their product, it is well made and it works great!
I will give them a little bit more time then talk to my credit card company if I don’t hear from them.
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