Well, I’m happy to have received my new HDZ and mounts for Suckit, the UPS guy just delivered. I purchased from Carbide 3D through the Black Friday sale. I’m sure it will be a great upgrade but let me tell you about my purchasing experience. I saved $55 on the price and the delivery was prompt but let’s look at the rest, maybe this is something Carbide is not aware of.
My Carbide invoice was:
1x Shapeoko HDZ Suckit Ears for $15.00 each
1x Shapeoko HDZ - Grey for $400.00 each
Subtotal : $415.00 USD
Shipping : $33.20 USD
Total : $448.20 USD
Normally, I always get my stuff delivered to a US address but I decided that I would try home delivery this time.
Upon arrival, the UPS guy presented me with an invoice totaling another $121 that included about $100 of custom brokerage fees, this is on top of the $33 I had already paid for transport which is roughly double the cost of shipping to a US address.
As it was discussed in previous threads like this one if Carbide had the option of shipping USPS, I would have paid less for shipping and paid no brokerage fee (goes up with the amount of the parcel). I estimate that this would have saved me over $100 on my purchase and sometimes, they don’t even collect the tax which is another $20 in this case. This represents almost 25% of the cost IMO, this is unacceptable and The Team at Carbide @Jorge, @robgrz, @edwardrford, @Luke should do something to address this.
I know you don’t like USPS but getting soaked your customers in the USA are complaining about the price of delivery imagine a 25% surcharge, that is beyond unreasonable, your customers are not all in the USA. This is not something you should ignore.