Black work area

I Just updated CC to the latest version. Now when I open CC the work area box is black, and I can’t see anything. Trying to find a way back to the previous version.

Deselect everything.

Click on the “Set Grid” icon.

Change the spacing to something reasonable.

I tried that and no change. .25" .50" .75" 1" 5" 10" nothing changes. its just black.

Post a screen grab?

Are you on Windows or Mac OS?

Windows 11
Everything was fine until I downloaded the latest version.

I was able to find CC 757 in my download history and it works like it should. So then I downloaded the 764 again and tried it, again, black screen. Going back to 757 and hopefully using 757 won’t cause me any issues.

=

Please go to the Start Menu and type “sysinfo” and run the System Information Tool and save the output from it as a text file using your last and first name and it to us at support@carbide3d.com

I updated CC on my newest windows computer and all is well. I am guessing that my older machine that is having this black work area problem is possibly missing something?

1 Like

Most probably it’s a video card/driver issue.

If we get the System Information we can look into it at our end.

Emailed that information yesterday.

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