Brand new machine and X axis isn't working!

I just received a brand new Nomad after my last one stopped working, i didn’t have the time to play around with it, i have jobs waiting to be completed, so i just purchased a new one. I just pulled it out of the box, set it up, turned it on and tried homing it, only z and y move and x isn’t moving at all, also smells like something burned, does anyone have any idea what the problem is?

Check the X-axis switch first. Is it working?

If you unlock the machine ($X) without homing, can you jog the X?

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I even tried connecting to easel, skip the homing and X won’t move at all.

Sorry to hear about this difficulty.

Contact us at support@carbide3d.com and we’ll do our best to work through this with you.

Does the report of the machine position change?