Carbide Create 756 Issue - MAC OSX13

Software Carbide Create
1

I am running into a rather odd issue with Carbide Create 756 on MAC OSX 13.3

I create a file and all of its toolpaths and save the file. It shows saved and shows a file size in file explorer but when I go to open the file back up it opens and is blank. No toolpaths and no designs at all. If I go to close the file or open a new one it says something has changed with the file and do I want to save it. I click no and try to re-open it same results file is blank. If I try to open this same file in Windows it is also blank there. If I create the file on Windows I can re-open on Windows or a MAC no problems. I do not recall running into this issue before on my MAC this seems to be a new thing and I am not sure if its a carbide create upgrade or an OSX upgrade that has caused the issue.

Any ideas or any other information I can provide to help troubleshoot. Its driving me a little nuts because I tend to do my designs inside and then head to the shop to cut them.

2

Please post the .c2d file here and we will look into this with you.

3

Thanks Will, Please see attached.

Georgia-Bulldog-Flag.c2d (160 KB)

5

It looks like that file is missing some of the document settings, which “cannot happen” according to the code.

Two things come to mind:

  • You could be saving to a full disk or thumb drive and that’s nearly the last information to be written to the file.
  • You could have some anti-virus software, or any other invasive software, that’s locking the file while CC is writing to it.
3 Likes
6

I’ve been running create 756 on my m2 mac for awhile with no issues.
So I’m pretty confident it’s not a carbide issue. Still, I’ll update my OS tonight and report back if any issues crop up.

1 Like
7

So problem solved. The new MAC OSX update enabled IPv6 on my ethernet adapter. While doing a network packet capture I could see the file trying to be saved to my NAS across an IPv6 address. After disabling IPv6 in OSX I can save and open files to the NAS again.

Interesting that I only seemed to have this issue in CC as I save and open files to that NAS almost all day long in other programs.

Some interesting notes:
1.) I could save the file locally and copy it across to the NAS (w/IPv6 enabled) and re-open it from the NAS successfully.
2.) I could save smaller files (i.e a square with a pocket which ended up being a 45kb file) directly to the NAS and re-open them without issue. (again with IPv6 enabled)

None the less I don’t need/rely on IPv6 internally so turning it off is no big deal for me.

4 Likes
8

Well, if we gave out a “Nerd of the Month” prize, that line would win it for sure.

CC uses a Sqlite database as the root file format, rather than a binary blob. It could be that the file is not being written linearly because there are a number of threads that generate all of the data that goes into the file.

I have no idea what that would matter to a NAS that’s working properly, but it would be different than a program like Word saving the data.

4 Likes
9

That’s great information to have (especially for me as I also use a NAS without much internal need for ipv6)

I updated last night so I’ll have to see if that also affected my ipv6 settings.

I’m a storage systems administrator by trade so this kind of thing is right up my alley. If anyone wants to dig into it feel free to send me a DM :slightly_smiling_face:

10

This topic was automatically closed after 30 days. New replies are no longer allowed.