Carbide Create is not responding

(Joseph) #1

I have uninstalled 2 times now and every time I click to open the program the logo pops up and just sits there. I have waited for 10 min each time to see if it will come up. I click on the “X” in the upper right corner to close the program and every time it told me that it has NOT Responded. Please help I have a project that needs to get finished.

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(William Adams (Carbide 3D)) #2

Please see: Carbide Motion Machine Control Software — please note that in some cases the USB suggestions there may also apply to Carbide Create.

Basics:

  • reboot
  • create a new admin account and try installing in it

Deleting preferences may help:

Mac OS X:

  • Go to ~/Library/Preferences (may be necessary to use the Option key on your keyboard, and click the Go menu at the top of the screen, which will make Library an option)
  • Delete com.carbide3d… .plist files and Carbide 3D folder

Windows: C:\Users<SHORTUSERNAME>\AppData\Local\Carbide 3D\Carbide Create

In Windows, right-clicking on the application icon and setting it to run maximized has solved some problems.

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(Joseph) #3

I have tried all of this, and still nothing.

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(William Adams (Carbide 3D)) #4

Windows or Mac OS X?

If Windows please go to your Start menu, type “msinfo”, then run the System Information tool — save the output of that as a .txt file and send it to us at support@carbide3d.com and we’ll do our best to help.

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(Joseph) #5

I emailed back to the email address you gave me. I am working on this file and this file is getting bigger ( 60MB) The larger files are stopping the program and then takes the file down to 0 bytes and the file is lost.

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