Carbide Motion - Build 636 - Shapeoko 3 XL

Hi Folks,

I decided to switch computers and I’m trying to get my Shapeoko 3 XL to connect to the newest version of Motion and it’s doesn’t seem to be working.

The first time I tried motion run without downloading the 3XL software and I received the following errors:

GRBL Error: Max characters per line exceeded. Line was not processed and executed.

Max characters per line exceeded. Line was not processed and executed.

Now when I attempt to download the software It says theirs 33 steps and nothing happens.

Please advise. Im running macOS Mojave.

Thanks,
Josh



That’s an error that I don’t think we’ve ever seen in normal use. It makes me think that it’s likely a communication problem between the PC and the Shapeoko.

I’d reboot the computer and the machine and give it another shot.

If that doesn’t help, I’d try going back to the old computer to ensure the PCB in the Shapeoko was not damaged in the transition.

(Edit to add a little clarity- upgrading CM cannot damage any hardware on the machine, but we see lots of incidents where software upgrades happen when people take the machine out of storage, and that’s when the damage occurs.)

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Hi Robgrz,

I use my shapeoko almost every weekend and was able to run my jobs last night. My older computer is using build 536.

when I attempted to setup the shapeoko on the new computer I restarted both computer and shapeoko several times.

Thanks,
Josh

I had some more time today, I skipped the download step and was able to home the machine. However, I couldn’t get to the next screen.

I then restarted my computer and skipped the download screen and then was able to get through the whole process. I’m still getting those errors when I try to use motion. They keep popping up one after another.

Found carbide motion build 582 and im getting a infinite amount of this error:

GRBL Error: G-code words consist of a letter and a value. Letter was not found

Have you tried the old computer again?

Yes, system works with old computer.

I redownloaded motion 6 and I’m going to leave the computer on the download step. I see the red and green lights on the board flickering at the same time.

Just doesn’t seem like it should take long to download the firmware. Says there 34 steps and no movement the past 5 minutes.

In the tutorial videos it takes seconds to do.

I also tried another usb cable and different ports and no change earlier.

Should I reach out to support? Just seems odd I can’t use another computer to run my jobs.

To be clear I haven’t moved my machine just trying to use a new computer.

My machine has been in the same place since I bought it and have never had problems.

Just tried another Mac and it worked… it’s an issue with that specific computer.

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