Getting Only a White Screen

Software Carbide Create
1

As of this morning, Carbide Create opens to a blank, white screen. (build 629) Yesterday it started to not show the simulation, just the rapids/paths, so I updated to the latest version this morning. Now I can’t do anything.

Rebooted. Nope. Reinstalled. Nope. Uninstalled, pulled keys from the registry, reinstalled. Nope. Went into the appdata\local folder, removed carbide create’s info. Nope. Found a log file there:

[11:36:21] [ I ] [thread 2472] Carbide Create Start
[11:36:21] [ I ] [thread 2472] Font Loaded: Font Awesome 5 Free Solid
[11:36:21] [ I ] [thread 2472] Font Loaded: Roboto
[11:36:21] [ I ] [thread 2472] Font Loaded: Roboto
[11:36:21] [ I ] [thread 2472] Font Loaded: Roboto
[11:36:21] [ I ] [thread 2472] Font Loaded: Roboto
[11:36:21] [ I ] [thread 2472] Font Loaded: Roboto Mono
[11:36:21] [ I ] [thread 2472] getDimensionsFromResolution 406.4,406.4 mm → 1000,1000 px, 1000000 total pixels
[11:36:21] [ I ] [thread 2472] art::Doc::rebuildComposite()
[11:36:21] [ I ] [thread 2472] CADDoc::onCompositeModelChanged() 0.044
[11:36:21] [ I ] [thread 2472] Render 2 model triangles (OPTIMIZED)
[11:36:21] [ I ] [thread 2472] CADDoc::onCompositeModelChanged() 0.041
[11:36:21] [ I ] [thread 2472] art::Doc::rebuildComposite()
[11:36:21] [ I ] [thread 2472] CADDoc::onCompositeModelChanged() 0.041
[11:36:21] [ I ] [thread 2472] Render 2 model triangles (OPTIMIZED)
[11:36:21] [ I ] [thread 2472] getDimensionsFromResolution 203.2,203.2 mm → 1000,1000 px, 1000000 total pixels
[11:36:21] [ I ] [thread 2472] art::Doc::rebuildComposite()
[11:36:22] [ I ] [thread 2472] CADDoc::onCompositeModelChanged() 0.041
[11:36:22] [ I ] [thread 2472] Render 2 model triangles (OPTIMIZED)
[11:36:22] [ I ] [thread 2472] Render 2 model triangles (OPTIMIZED)
[11:36:22] [ I ] [thread 2472] QEvent::ActivationChange

Help! :slight_smile:

2

Please try the beta:

https://carbide3d.com/carbidecreate/beta

and see if you can update your video card driver and OpenGL.

If that doesn’t help, let us know at support@carbide3d.com

3

I’m running on an older PC with onboard video and there are no updated drivers. I uninstalled them anyway and reinstalled them.

The beta lets me see my work again, but the simulation is still blank.

4

You will need OpenGL 2.1 or later.

5

Followed the links on the opengl site, took me to the same intel drivers I installed. No change.

6

Please let us know the specifics of your computer — what video card does it have? What version of OpenGL is running on it?

Note that OpenGL 2.1 was released in 2006, and 3.0 came out in 2008, while 2.0 came out in 2004.

7

It’s a Lenovo 7033W16, i5-2400, 8GB, onboard video (Intel HD), openGL version 3.1, Win10 Pro

8

That should work. Please go to the Start menu, type “msinfo” and run the System Information tool and save the output using your last and first name as a text file and send it in to us at support@carbide3d.com

EDIT: Also, do you have a dedicated GPU, or a separate video card?

9

Info sent. It’s only onboard video, been working fine for 6+ months.

Edit: I had an old video card laying around that I was able to kinda fit in the case (bracket’s too tall, hacked it) and now the simulation works. Odd.

10

If you don’t mind a test ( I know you’d love to spend your weekend adding and removing video cards) can you download the latest beta and then launch the program from the command line with the command line argument “–angle” with and without the video card and let me know if it works?

Just be be clear:

carbidecreate.exe --angle

1 Like
11

Lol, yeah, I can do that for you but it’ll have to wait till Monday morning. :slightly_smiling_face:

12

Let us try a few more fixes. We managed to get other people to try it and it didn’t work like we hoped.

1 Like
13

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