I received my Shapeoko 5 pro about a month ago and still have not got it to run.
The assembly was easy enough and went smoothly. But, when I go through the machine setup wizard on Carbide Motion I get the same error ever time.
The error happens on the homing switch test portion of the machine setup wizard. It has the “Home Y” selected and I cant change to any of the other home options. When I click the “Initialize Machine” the machine y motors start to spin and go back to -10 y position and then an error message says “There was an error during the homing process: Carbide Motion was unable to move off of the homing switches.There could be a hardware problem or something keeping the machine from moving”.
I have been back and forth with customer service. They sent me new switches, still have the same error. Then the send a new controller, same error. And finally they sent me a new electronics harness, still have the same error.
I am getting frustrated and hope that once I finally get the machine running that it isn’t faulty and plagued with issues. But, mainly just want to get the setup done to start planned projects.
Has anyone had a similar experience? Could it me faulty motors? The machine is square and level and the gantry moves when I manually slide it.
I am using a AMD Lenovo ideaPad with 20GB Ram running windows 11.
Thanks for any help!