Issues with my Nomad 883 (Kickstarter)

Hi, I’ve started today to have problems with my Nomad. Check the following video. Can anyone help me pointing if I can fix it or I need some replacements?

Issues video

After that noise, the machine is going down Z axis and I have to stop with the emergency stop.

Thanks in advance!

Saw your ticket on support so have passed it on to the folks who initially worked with the Kickstarter era machines.

Hopefully we’ll get it sorted out presently.

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Hi, no news from you since 15 days ago. Is there any way I can purchase a new Z-Axis wire? this could be the problem.