I received my new XXL just a couple of weeks ago, and after an iOS Facetime support call with Jorge (who was excellent), it was determined that I had a DOA controller board. A new one was shipped (thanks Crystal!), and in my hands in less than a week (to Ontario, Canada).
My issue was a little different to yours in that my x-axis controller was completely non-responsive right from the get-go. Quietly, I was more than a little relieved that the problem was determined to be an ‘equipment malfunction’ challenge and not an ‘idiot building it’ issue!