But how can i prevent this from happening? why does it happen?
What is to be expected of the durability?
Sending me a fourth spindle only solves the problem very temporarily it seems.
When will you address the cause?
Your support is fantastic, and you can keep that reputation for your reply here. But what is more important to me is the quality of the product. Had it been only a belt snapping it would be fine.
But having the spindle itself - The most important part on this machine fail 4 times…
Why does it fail once a month, and why are you happy sending me a new one time, and time again without addressing the cause?