Motors just click, won't move

I just assembled my new Shapeoko XXL. I configured the MSI, then homed the device. It moved just fine until the last few centimeters of movement to get fully home. It seemed to almost grind till it was homed.

I tried to move it using Motion, but the motors just click. Like they are getting a signal, but can’t move.

Anyone experience this?

Emailed Shapeoko, they haven’t got back with me yet.

Very sorry to hear about this problem. We have a basic page on troubleshooting this at:


  • bad switch — make certain that each switch will light up the matching light on the controller
  • homing switch not closing — check and make sure that the machine can mechanically close the switches before reaching the limit of movement — if it can’t, loosen the hardware in question, pull things into a better alignment, then tighten
  • incorrect Grbl settings for an axis — send the defaults per:

Your response arrived at:

Mon, 18 Mar 2019 20:20:13 +0000

and I responded promptly enough that both e-mails are listed by our system as 2 hrs. ago as of 6:21PM EST.


That doesn’t sound completely abnormal…Does homing look and sound like this:
Jogging with a very small step size can sound like just a click, but not look like movement. Are you sure you set the jog step to something large enough to see? 10mm? 100mm?


Yes thank you for your quick reply. I really appreciate the help.

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Mike, this is exactly what my issue was, I turned up the stepping speed to fast, and it works great. I feel like an idiot, but thank you so much for your reply. In case you couldn’t tell, I’m brand new to CNC and stepper motors, but anxious to start using this thing.

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No worries, it happens. Pass along the good will when you get the chance :slight_smile:

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