Things were going fine for a few cuts and then the machine became non-functional. The blue light on the board blinks in sync with the motor(s) jump. On and off repeatedly. The thing is only a week old. I have tried to reset the board, disconnected and reconnected the cables to no avail.
No one is picking up at the support or sales numbers and no response to emails.
This happens when you turn the machine on?
If yes, do you have a meter to measure the output of the power supply?
I think that I have isolated the issue. If I disconnect the Z motor home switch, the board will stay on. I have reconnected the switch and it is running for the moment.
If you go to the settings screen of Carbide Create it shows you which switches are active in real time, you can use that to check they’re all working as expected.
Spoke too soon. Problem is right back. Really need Carbide 3D to call me back
Can you give more details?
Does the “blinking and motor movement” happen when you power it on? When you connect to Carbide Motion? When you are running a job?
Calls are answered in the order they are received.
Your ticket is in the queue, but since it has a largish video attached I wasn’t able to look at it earlier. I’ve mentioned it on the team chat and hopefully someone w/ sufficient bandwidth to d/l and look at the video will be able to get back to you presently.
The big thing is to let us know specifically what is happening in an unambiguous fashion. Let us know step-by-step:
When something happens can be as important a clue as what happened.
I agree about the phone. I end up leaving a message, but I always get a same day reply to my emails to C3D support.
Have no worries, C3D support is one of a kind on making sure you will be very satisfied.
The issue is hard to describe, that is why I sent a video. The blue light on the front edge and back edge blinks on, the motors twitch, and the USB link connects to the computer. A second later, the lights go off and the USB link breaks from the computer.
So far, it has not happened in the middle of a job. Of course, since I am just beginning with the Shapeoko, the jobs are short. When it started, it was after running a job and the Shapeoko was homing. The homing stopped well short of home and then the blinking/motor jumping (really small jumps) begins. The USB connection to the computer also cycles on and off. After the initial presentation of the problem, the problem is persistent through power cycles and resets.
Other observation
The green light on the power supply remains lit even after removing power (normal?).
I see that you’re in contact with someone on support, so will defer to that.
The green light will stay lit for a bit when you pull the plug as the electricity slowly dissipates (or whatever the correct term would be for is used to light the light until gone).
I was having a similar problem with the HP laptop I was running CM on. I moved the cable to a different USB port and voila! Started working fine. So I put my wireless mouse dongle in the one USB port that the controller didn’t seem to like.
Replace the USB cable?
In Carbide Motion not Carbide Create.
Thanks everyone. Carbide 3D is sending out a new controller board.
Carbide 3D answered the phone on a Sunday back in January when I was in need of some random components. They are always here on the forum supporting their products and our projects as well. Glad that was resolved so quickly.
A.
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