I just setup my new XXL machine yesterday and was going to run the Hello World file. I am new to this all and was wondering if it is normal for the sharpie not to reach the machines work surface? When I jog the Z axis (Z-) only goes so far down then it springs back up and basically slams to the top starting position.
Am I required increase the height of my work surface by adding a board in order for the sharpie to touch/get to the starting point? The picture shows the max I can lower the marker before it quickly springs back up.