So I have been using my Shapeoko XXL for around 4 months now and I’m loving it, however, this morning I was facing a bit of wood and about 25% into the job, the shapeoko stopped moving. I had just finished the same G-code on a different bit of wood, the same facing operation and that first one went well. The power was on and didn’t cut out also the spindle was running. I made the G-code using fusion 360, with no tool changes.
Once I noticed it stopped moving I had a look at carbide motion and it had not noticed that there was an issue although the % and the lines of code had stopped moving as well. The only options for me, turn the power off or pause from within carbide motion. I tried pausing it but that didn’t do anything. the Z-axis didn’t even lift up like normal.
I am a stumped about why it may do that if anyone has any pointers. I would love to have an idea of what just happened.
EMI disconnect most likely — check your carbon brushes in your trim router, if not that, grounding and so forth. If you write in to support@carbide3d.com we have a 10-step plan.
When there is a disconnection, even a cable being dislodged, CM resets. All useful context is gone, including active file, current instruction… everything.
Of the tens of thousands of machines we’ve sold, only a couple of thousand folks have signed up here, and of those thousands, only a few have reported EMI issues.
Since then, with the 2.4e boards, the problem has been much reduced — naturally, anyone who has such problems should write in to support@carbide3d.com and we’ll do our best to get things sorted out.
Sorry for the late response. I think it was down to a USB port with a loose internal connection. I’ve not had any issues after switching to a different USB pannel.
