S5 Y Axis issues on Initializing

I am unable to home my machine, and along with assistance from my brother we squared the machine, When attempting to home the machine, the right-side Y axis will not return to the home position. It almost appears as if the Y Left hits home first, and Y Right stops along with the X Axis. I am enclosing photos. I am getting a Gantry Error saying it is either jammed or a bad limit switch.
I do not believe the motors on the axis are interchangeable, and I was going to try and see if I received the same results if switching motors. I have not done that, as I was unsure if they were.
I am dumbfounded by this.
We squared up the machine with the gantry starting all the way to the front, both sides flush to the front of the Y axis. When trying to initialize, the left side Y stops a good distance from the rear of the machine. The homing switch on that side does function when placing an allen wrench to it.
I attached photos of each Y and the X for reference.



Cancel that turn your machine off and push your Y axis to its limit on both sides then start it back up. Pretty sure it’s just detecting it’s cockeyed and you should just set it back manually which you cant do when the machine is powered on. If it repeats this then check over your couplers on that axis, if that still doesn’t work contact support. The X axis would be stopping where it is because of the failsafe the Y axis is triggering.

I ended up manually setting zero, and did contact support. The right side is still out from where it should be.

I just ran through many of the troubleshooting with Tech Support. I get a ton of slop in the Right Side Y. Now to figure out the cause. Couplers looked good.

Looked good or you tried to tighten them and they were tight? If either connection is loose it should be just spinning in place sometimes doing damage and you don’t want that so check the screws have zero movement and if they do check for loctite before you screw them in. Next step after that is the ball nut mount.

Couplers were checked for tightness of all screws, as was ball nut mount. Swapped the Y Motors and still had slop issues on right side. At this point Tech Support is saying the controller, which would mean I got 2 bad ones right off the bat. I have to give them credit, they are thorough. I appreciate your input also!

Yeah they are STRUGGGGGGLING with controllers. It’s such an unfortunate scenario for them as I’m sure between bi-yearly or more often revisions and constant QC issues from the companies that are willing to take on their batch size it’s probably a bit of a nightmare. I also had a bad board and they were more than happy to replace it.

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