Shapeoko pro xxl won't initialize

My Shapeoko pro xxl won’t initialize. When I start up the program and hit the initialize button the machine starts to home then stops randomly when hitting the back of the y-axis seems to keep spinning for about 30-45 seconds then carbide motion crashes. I can provide pictures or videos if needed and help would be very appreciated.

Please write in to support@carbide3d.com and we will do our best to assist.

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