All,
Massive update time.
Thanks to all of your emails, phone calls, and community posts, we have become aware of a few problems that we created for ourselves. Here is the rundown of the situation (by shipping date) and the near term resolution.
Some of the answers are repetitive, but I put each in their respective section for clarity.
Also - On behalf of the Entire team at Carbide3D we want to say Thanks to everyone for both supporting us and for the patience while we get our processes ironed out and standardized. We wanted this product launch to be better than the original Shapeoko 3 last year. And, although it is much improved, it’s clear to us that we still have a lot to work on when it comes to launching Shapeokos.
XXL Kits Shipped 4/8
1.) Stepper Motor cable extensions
2.) Drag chain mounting brackets and associated hardware (for both the X and Y axis)
3.) M5x16mm Button Head cap screws (2pcs) - (to attach the spindle mount to the Z-axis plate)
4.) M6x12mm Button Head cap screws (to attach the controller to the Y-axis rail)
5.) These same machines shipped with the wrong limit switch kits. The kits that shipped with these units are for the standard Shapeoko 3 and are too short to work correctly on the larger sized machines.
Resolution:
Stepper cable wiring extensions, M5 and M6 hardware will be shipped with overnight service immediately (today, 4/21/2016) if they have not already been.
Drag Chain Brackets and Hardware - we are waiting for these to be delivered from our vendor. They have been expedited and are due in our shop any day. As soon as these are delivered here, we will pack them up and ship them to you, along with mounting feet and the missing M5x16ASAP.
Limit switch kits - because of an internal oversight, we do not currently have the correct lenght limit switch wires. We are putting all of our efforts into correcting this issue and expediting the process of getting these made. We do not have an estimated time of delivery for these wires as of today, but can promise you that as soon as they are delivered, we will ship them out to you. We will keep you updated with any information regarding expected delivery date of the limit switch lengths.
XL Kits Shipped on 4/12
1.) M5x16mm Button Head Cap Screws (2pcs) - (to attach the spindle mount ot the z-axis plate)
2.) Drag chain mounting brackets and associated hardware (for both the X and Y axis)
3.) The kits did not ship with limit switch kits.
Resolution:
Drag Chain Brackets and Hardware - we are waiting for these to be delivered from our vendor. They have been expedited and are due in our shop any day. As soon as these are delivered here, we will pack them up and ship them to you, along with the missing M5x16ASAP.
Limit switch kits - because of an internal oversight, we do not currently have the correct lenght limit switch wires. We are putting all of our efforts into correcting this issue and expediting the process of getting these made. We do not have an estimated time of delivery for these wires as of today, but can promise you that as soon as they are delivered, we will ship them out to you. We will keep you updated with any information regarding expected delivery date of the limit switch lengths.
XL Kits Shipped on 4/18
1.) Drag chain mounting brackets and associated hardware (for both the X and Y axis)
2.) Mounting Feet
3.) The kits did not ship with limit switch kits.
Resolution:
Drag Chain Brackets and Hardware - we are waiting for these to be delivered from our vendor. They have been expedited and are due in our shop any day. As soon as these are delivered here, we will pack them up and ship them to you, along with mounting feet and the missing M5x16ASAP.
Limit switch kits - because of an internal oversight, we do not currently have the correct lenght limit switch wires. We are putting all of our efforts into correcting this issue and expediting the process of getting these made. We do not have an estimated time of delivery for these wires as of today, but can promise you that as soon as they are delivered, we will ship them out to you. We will keep you updated with any information regarding expected delivery date of the limit switch lengths.
Current XXL Shipping Status
Adding insult to injury, the power supplies we had on order were caught up in customs for about a week. So, instead of being here early this week, and available for us to pre-pack, they will not arrive until Monday. We knew we were cutting it close, but were confident they would arrive in time. The best made plans…
The good news is that we were not completely out of Power Supplies, so we can still ship a good chunk of the XXL machines. As of right now we are planning to ship all DOMESTIC XXL machines ordered from: 2/24 - 3/22
These units will be picked up on Friday afternoon (4/22), and you will receive an email with tracking information when the labels are printed (probably that morning). These units will not have Limit Switch Kits, but like the rest we will overnight them once we have them. The drag chain brackets should be delivered by the time we ship Friday, and as long as they are here, we will ship them with the machines. Otherwise, they will ship separate as well.
For orders placed after 3/22 - we’ll continue shipping XXLs next week once our power supplies arrive. If the power supplies are received monday/tuesday then we can probably get to all XXL orders through the middle of April. I’ll update this thread as the week progresses.
International Orders:
We are holding international orders until all parts have been delivered to us and we can ensure that a full kit is being delivered.
Upgrade Kits:
I’m expecting that these will begin shipping late next week as well, first with the XL then with the XXL machines. I will have a better idea of this Friday afternoon after we’ve shipped the XXL full kits for the week.