I got my Shapeoko XXL together over the past 2 days. I just plugged it in and something must not be right bc it’s not moving. My computer is reading the machine - but when I click jog in carbide motion nothing happens.
The lights on the controller light up - but one of the little blue lights under the yellow/black cables goes out in a second or two after I put the power on.
Any thoughts as to what I could check?
The control board may be temporarily powering up due to the USB connection.
Please check the power:
c.f., http://docs.carbide3d.com/software-faq/can-t-connect-to-machine-or-jog/
power supply — green light? Yes
power switch (on the cord if present, tiny thing, easily missed/mistaken for a ferrite bead) — turned on? Yes
connectors plugged in securely? Yes
persistent power light on the control board? Yes
There are also red and green lights blinking on the control.
Just a wild guess: hit the small “reset” button on the controller and see if it changes anything (i.e. after the reset can you connect & jog)
I’m talking about this button;
To add to @Julien’s excellent suggestion — if that allows you to connect, contact support@carbide3d.com so that we can fix this.
Ok- so it turns out that i didn’t do any wiring wrong and i can jog. It’s when I try to home that it doesn’t move. Ugh…I feel like I’m so close…but so far from running hello world.
Is a limit switch already hit? With my unit off, I usually move it away from the limit switches before powering on and then it will home just fine. Another suggestion, did you tell your controller that you have limit switches on the unit? http://docs.carbide3d.com/shapeoko-faq/shapeoko-3-limit-switch-installation/
A simple test : when you turn on all your stuff , can you move manually the gantry in x,y or z direction or is it blocked? If it moving it s not good…
I thought mine was bad also but I don’t have the switch turned on! Learn from my stupid mistake!
I’m up and running…still haven’t sorted out the homing…but I had to try to carve something!! lol
Still have a lot to learn about working with svg and nc files…and the different bits…but I was so excited to see the Shapeoko go!!
I have to thank you all for your assistance and taking the time to respond.
So what was the solution? But I’m glad you are up and running.
I did a complete shut down and restarted everything and tried to jog…and it moved properly.
I still have to figure out the homing - so for the little test runs I did - I just previewed the job to see where it was going to start.
Hopefully I get the homing figured out. 
I can move it manually if it is off. Why is that not good?
thank you! i’m hoping to try to get homing sorted tonight…this is very helpful.
Stepper motors function as generators when moved by external forces — this can potentially damage stepper drivers if too much current is generated.
Hopefully I didn’t hurt anything…I only tried it bc of the question if I could. I thought it was a way to help diagnose. Like - if you can - you did “x” wrong or “y” isn’t functioning properly. Won’t do it again now that I know it can be damaging. Thanks!!
I only mention the possibility of damage out of an abundance of caution, and for full disclosure — some movement by hand can’t be avoided, and the stepper drivers are designed to accept and send current — you’d probably have to work pretty hard to damage them, but it’s best to be careful and avoid the possibility as much as is practicable.
If the power is off it s ok but if the power is on it could be from your mother board
