On Wednesday May 27, 2020 around 7 a.m., I put in an email to support for replacement Vwheels for my Shapeoko XXL.
About an hour later, I got a verification reply from @WillAdams.
Then on Thursday May 28, 2020 around noon, I picked up the email from Brandon that those parts had been shipped.
Sometime around 2 p.m. those parts were dropped on my front porch!
Now that is extraordinary service! Thank you! +1