Hi,
I just bought my machine Shapeoko 5 and built a table for it (mounted the control box on outside should have mounted it inside)and as I was rolling it got against my toolbox and tore the usb plug that attaches to the warthog board inside the box. Any suggestions on how to fix this. The plug in is soldered to the board. Can you buy these boards or will it break the bank. Feel like such an idiot.
This arguably counts as part of “assembling” the machine. If so, it would be covered under the C3D “Initial 60-Day User Error Warranty” if you built the machine soon after you received it.
Contact Support, they may be able to help you.
60-Day, “Mistakes are On Us” Guarantee
We want you to jump into your new Shapeoko CNC router without any fear of damaging anything so our warranty includes the following benefit:
For the first 60 days that you own your Shapeoko, we’ll replace any Carbide 3D-branded item that’s damaged, even if it’s your fault.
Details about what’s covered can be found here.
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Oh it’s within 60 days and I have had to use the warranty for a couple of things already. I have sent a letter to support so let’s see what happens. regardless I would like to get up and running again.
Thanks guys for replacing my controller, if anyone has any doubt to the claims of good customer service let me be the first to tell you there is none better anywhere. Period!
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