Unable to connect to cutter

I am having trouble getting my computer to recognize the controller for my XXL Pro. Anyone else have this problem?

Please let us know about this difficulty at support@carbide3d.com and we’ll get it worked out as quickly as we can.

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I havent even used my machine yet and Im at a stand still. I hope someone can help get it resolved.

Your ticket has been assigned to a technician who will work this out w/ you (I believe it’s a controller swap).