Viewing contents of a file in CC build 629

Software
1

I just updated both of my laptops to build 629 from build 530. Both on Windows 10. One laptop has build 629 working as it should, the other opens to a blank file (as per image). This is obviously a settings issue of some description. Anyone have an answer?

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IMG-99751920×1440 123 KB

2

May not be a setting issue, necessarily. Are both machines on the same version of Win 10?

3

and have you uninstalled CC completely and reinstalled? Maybe it’s the C++ runtime environment that’s messed up. You might want to try intalling CM (Motion) on that bad machine and then reinstalling CC - I have found that sometimes the CM installation of the runtime modules is cleaner.

1 Like
4

The laptop that works correctly is version 19043. The one running wrong is 19042. Both systems were running CC version 530 with no issues.

5

I tried both of those ideas. No difference. Same blank screen.

6

I’m kind of at a loss. Perhaps it’s something with the graphics card or opengl version?

7

Thanks for the input. It’s a mystery to me also. I can even make the drop down menu’s appear. The library loads. But if I select an image from the library, it does not appear in the file! The screen remains blank!

8

If you haven’t yet, let us know about this at support@carbide3d.com and we’ll do our best to look into it w/ you.

9

Thanks Will. I just left you guys a voicemail. I’ll send an email also.

10

Also see:

which seems the same difficulty

11

I tried that. Same result. Blank screen.

12

Maybe the Carbide Create settings file got messed up. It stores the window geometry, so perhaps it’s bad data? Try creating a new settings file:

  1. Exit Carbide Create
  2. Go to CC data directory. For me, it’s C:\Users\doug\AppData\Local\Carbide 3D\Carbide Create
  3. Rename settings.ini settings.ini.backup
  4. Start Carbide Create. It will create a new settings.ini

If that wasn’t the problem you can just delete the new one and rename the backup to the original name.

13

I installed the latest beta build. Everything works perfectly now. I aint fixin what aint broken!

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