Which Way for Power connector on a Shapeoko 4 Controller Board

I had to rewire the limit switch cables, so also pulled out the power connector from the Shapeoko 4 controller board.

Unfortunately it came off with the Male connector (ie the one that covers the pins on the board and circled on red on the photo) still attached to the the female (the one attached to the cable). It is very easy to separate and push back onto the pins, but I cannot find a good image that shows me which direction to put it back on (the image below was scraped from the web)

There is a “lug” that allows the connector to clip into place and this is on one side only of the connector. If I put the connector back onto the 4 pins in the wrong orientation, then obviously I will connect the wrong pins and am worried I will fry the board.

Should the lug be at the top (12 o’clock), right (3 o’clock) bottom (6 o’clock) or left (9 o’clock) position as we look at this photo

It’s a keyed connector — there are slight angles at the bottom of your photo which match up w/ chamfers on the connector housing.

Sorry I wasn’t clear enough
I understand that there are chamfers/ keys

But the whole connector has come off exposing the 4 pins

I need to know which way the key / chamfer goes in relation to the 4 pins!

In the photo the cable and the socket (which has come off the 4 pins) are connected but have come off the pins. An easier way of asking this is … should it be white wire top left; red wire top right?

Let us know about this at support@carbide3d.com and we’ll work out how to handle this.

Ok - I had already sent in a support request but was trying to get on with it as already there have been so many issues that I still haven’t got the thing working after months!

I have arranged for a replacement controller to be sent — we will do our best to work w/ you to get your machine up and running.

This is beginning to get mad
I am now nearly 2 months since purchase and still not a working machine
Every issue requires a new part to be sent

Surely somebody can tell me the correct way for these wires to be plugged back in ?

The connector plugs onto the 4 pins safely I just simply need to know in what orientation to ensure the correct colour wire goes to the correct pin!

Here’s a picture of mine.

Black, upper right, green upper left.
White lower left, red lower right.

Your wires don’t look like the are on the correct position.

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Many thanks. I finally managed to get power to the machine…and at least initialise it (So limits switches working, movement correct in axis)…but now the blue Led button for power is intermittent… I think I must have a Friday machine… Ive still not been able to even do a simple test run…have I just been unlucky or are there serious Quality controls issues at Cardbide3D? I have very low confidence in this to be resilient…
Does this mean I now need to replace the LED switch and the control board?

The controllers, like most electronics are binary, either they work or they don’t — we will of course replace the faulty controller, just work w/ us at support@carbide3d.com

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