Z not retracting at "Run"

Thanks for all the input in this community.
I am having an issue all of a sudden with XXL.
I might have left my brain in a sawdust pile somewhere, I know you can’t help with that. This is probably very easy fix, something I’m forgetting… I load a file, it’s a wood sign I’m making. I load the file and zero out etc to ready for cutting, the Z isn’t retracting before the x and y start moving, it always retracts the 6million before other axis move in fact the Z plunges about 1-2 mm and drags through the work piece and then starts its normal cutting routine. This has happened about 8 times. I’m missing something obvious, but scratching my now hairless head. I’ve checked the belt, sprockets etc, screws and I’m lost. Any pointers for how to correct this. Thanks.

Does the Z axis home ok?
What are you using to generate the gcode? Do you have a safety height?

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You sir are a genious!
I knew it had to be obvious, just not me I suppose.
I’m glad you asked about the safety height, man i can’t believe that, I know that I know that I know I set that to 3mm, and yet it shows 000. I will now search for my brain in that dust pile. Thank you for your amazing fast response, I wasn’t expecting that to happen. I went back down to look it over again, it never dawned on me to look at the Carbide Create program. Sigh! Time for a nap I suppose. Cheers, Andrew

Possible causes of this problem:

  • zero set as safety/retract height
  • origin set to surface of wasteboard in file, but zero set to surface of stock on machine

Thanks Will, both you and Neil F nailed it on the head. This is a lesson learned, it was the safety height reset to zero. I’ve had this happen before on other projects, but somehow caught the problem before saving gcode. I think it must be a bug in program as it seems to change in the background, can’t tell you why, but it’s something that I will need to the k every time from now on before saving.
Anyways thanks to both of you for that great observation, that’s great. Have a good week. Andrew

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Yes, it is a bug. I haven’t been able to figure out exactly what steps causes it to occur, but I have experienced it on multiple occasions with various versions of Carbide Create. For every time except for the latest event, I had been lucky enough to catch it before using the gcode. I have never set the retract height to zero, but somehow it is set to zero once in a blue moon on me.

A fix on an intermittent bug will not be forthcoming any time soon unless someone figures out the exact steps to cause it to happen. In the meantime, a warning should be given when either saving gcode or sending it to Carbide Motion that the current retract height is set to zero.

Thank you for the reassurance that I haven’t gone looney yet. My wife reminds me from time to time that I have but I brush it off, but I honestly can say that I really thought I was losing it! Last weekend I made a surprise gift (sign) for a family member and literally an hour before they arrived I was running the final cut out of it and, boom… you guessed it…straight through the middle. I couldn’t believe my eyes. I was a tad more then upset, now faced with redoing the project before their arrival. I love your suggestion about the pressure warning, that just makes way to much sense! I hope that C3D incorporates that idea into their next updates/fixes. Awesome idea! Thanks once again Andrew

PSA: Use a gcode viewer before every job and/or use a sender that shows a preview.

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Add me to the list of victims haunted by this software ghost/glitch. Switching to MeshCAM with hope that we truly do get what we pay for? Standby for my future update…

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