Can't start Carbide Motion


(Eric Eisele) #1

I am trying to start the Carbide Motion application on Windows 10 and can’t seem to get the application to launch. I have build 412 installed (prior to this I had another build of Motion 4 installed and also couldn’t get that to launch).

When I attempt to run the application, no application windows appear and no errors occur. Nothing seems to show up in the task manager. I’m at a loss on how to debug this.

I am running Windows 10 Pro on a Surface Pro 3. Windows version 1709, build 16299.125.


(William Adams) #2

That’s really strange — we’ve had a number of folks running this on a Surface, and I know at least one developer has one, so it really ought to work.

The community has some notes at: https://www.shapeoko.com/wiki/index.php/Carbide_Motion_Machine_Control_Software#Dependencies

Requires Visual C++ Redistributable Packages for Visual Studio 2013 which may be downloaded from: https://support.microsoft.com/en-us/help/3138367/update-for-visual-c-2013-and-visual-c-redistributable-package if it doesn’t get installed by setup.[24] it may be necessary to install the 32-bit version of the libraries by hand on 64-bit machines.[25] https://www.microsoft.com/en-gb/download/confirmation.aspx?id=40784

Error message: The program can’t start because msvcp120.dll is missing from your computer. Try reinstalling the program to fix this problem. See http://docs.carbide3d.com/software-faq/missing-msvcp120-dll/

Carbide Create shares the same requirement and may install this DLL.

OpenGL — the libraries used for this and Carbide Motion require OpenGL for 3D rendering and may cause crashes if not up-to-date. If possible to over-ride app settings software rendering may be an option: https://kb.wisc.edu/cae/page.php?id=24500

Some problems may require .NET https://www.microsoft.com/en-us/download/details.aspx?id=48130


(Eric Eisele) #3

I figured it out - I previously had Motion working back in November but have since installed some National Instruments software which came with Visual C++ 64 bit and a ton of other shared resources. After removing the National Instruments software (and its shared resources), Motion now works, however both the the 32 bit and 64 bit versions of Visual C++ are still installed on my machine


(Dan Kilduff) #4

I also had National Instruments installed and had the same problem until I uninstalled NI. it was likely the shared resources causing the problem


(-_-) #5

Just tested Eric and Dan’s experience on my own machine running win10. I’m glad I got this working, but I am super sad I had to ditch the NI stuff. I’ll have to revert back to the NI installations at some point as they are more important to me. I have zero knowledge of computer applications and their dependencies. Is this something that can be fixed on my end or should I abandon the thought of >cm4 playing nicely on a machine that needs to do other things as well?

thanks for any insight…


(John Nicolosi) #6

I had a similar problem last night. Juat got my S3xxl and got it assembled and went to install cm4 and at the end it says driver install failed. The name of the driver is carbide3d with some other text.

I know nothing of computer programing and my knowledge is basically google and the programs i use for graphic design.

I guess Microsoft c++ 2013 is required and on my app manager i had like 8 different programs with this same name so i dont know whats the big deal…

On a side note my computer really sucks and every time i try to use my device manager it says blocked by administrator AND I AM THE ADMINISTRATOR!

Maybe a new computer is needed


(Bill Verstelle) #7

I too had to remove National Instruments to get to work.