I just finished assembling my Shapeoko 3. When I power it up and try to connect to it via Carbide Motion, I receive an error message that Cutter is not connected. All cables are in, power is on and I even restarted my laptop and the entire process to no avail. Please help with any suggestions.
The usual difficulty here is missing the power switch on the power supply cord — check that if you didn’t notice it (tiny thing, easily overlooked).
You could try pressing the reset button on the controller — please contact support@carbide3d.com if that works but is necessary each time, or if you can’t get connected and we’ll do our best to help.
Thanks very much Chris. I reset but unfortunately no change. Still dead in the water. I also check my ports on the laptop and the OS is not even recognizing that it’s connected. Any other ideas?
IF all else fails - try deleting your current installs of the Carbide software and then downloading and reinstalling the two packages. It is what I had to do to get rid of a quirk in my system.