I’ve contacted customer service but no reply. 3 xxl does not power on want to start with plug but don’t see one on website…. Do they sell this item?
Not seeing a ticket on this — e-mail again?
We list parts for the SO3 at:
including the power supply:
If it doesn’t light promptly and stay steadily lit then it probably needs to be replaced, otherwise consider it might be the controller.
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