5 pro z axis gas strut problem

Has anybody had a issue with the z axis wanting to stutter towards the top with the gas strut installed? I just installed my gas strut now towards the top when it goes to home it stutters about a 1/2" from the top and after it homes in jog it will not go all the way uo to the homing switch. emailed support for a call back and no response.

Talk to support. C3D had some bad struts so it depends on when you bought them.

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just got it last week. i tried to call and left a email to call me back no response, they will probably call tomorrow when i am not around the machine

Try email - support{at}carbide3d.com

Take a video. Email support. They’ll get back to you.

I had the same issue. They got some overcharged struts.