Bit zero not setting z depth correctly

Please post here or send to

  • .c2d file
  • generated G-Code
  • step-by-step notes on how you are securing your machine
  • step-by-step notes on how you are installing the tool and if need be changing it
  • step-by-step notes on how you are setting zero relative to your stock
  • step-by-step notes on how you are doing any tool changes

At each step note:

  • what you did
  • what you expected
  • what actually happened

and we’ll do our best to work through this with you.

How do I send the c2d and code files?

You can zip them up and attach them here, or include them in your e-mail (usually it’s a paperclip icon)

I’ve sent the files to carbide support via email.

The reason I asked for the gcode file is it is a quick way to see if you set your Z-Zero to be at the top (most common) or bottom of your material.
If, in your design in Carbide Create, you set it to the bottom, your cuts will start at a positive value (approximately the thickness of your stock) ABOVE your work zero. If you then set your work zero at the surface of your stock, as one does when using the BitZero, your carve will start ABOVE your work zero as instructed by your settings CC.


I ran a new file using the BitZero and it worked just fine, so there must be something in either the CC file or the CM file. I’m hoping Carbide Support can find whatever it is.

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