Still trying to set up my shapeoko 5 with some setback from loose bolts out of production causing all sorts of homing issues (my Y stepper motor wasn’t even moving the ball screw and the bolts holding the ball screw to the gantry assembly on y2 were almost falling out). Now that I can get past homing, I’m getting a GRBL 4 alarm probe failure. Do I have a bad bitsetter, wire, or perhaps front extension wire/board? This is my first CNC so a bit of a newbie. Thanks!
If the button isn’t pushed down, then only the red light (indicating power) should be lit — the green button should only be lit when the button is pressed down.
Send us photos showing the wiring setup to support@carbide3d.com and we’ll work out how this should be addressed.
Thanks Will, what picture are you looking for specifically? I had some dialogue with customer support but they just had asked if it felt stuck or anything, which it didn’t.l and to use the front plug, which yielded the same results.
Please document the wiring — both for the BitSetter and for the front panel.
Running into some frustrating issues with my brand new Pro 5 as well. No power to front panel/bitsetter, and my HDZ router bracket is bottoming out when trying to tighten. Of course, I always choose the weekend to have issues!
Call any way, send and Email to support. There are a few people working weekends. Bright eyed and bushy tailed.
Good Luck
I was surprised to see support actually did respond this AM asking for pictures! I always assume companies are completely dark on the weekend, as most in this business are.
That is Carbide. That is why we love them
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Unfortunately I haven’t heard from them today - I sent something this morning and then came here when I hadn’t heard. I was planning on calling tomorrow. It’s been over a week since it was delivered I just want to get going already!
I’m going to tighten every bolt I can see while I wait!
I’m going to do the same…it was kind of scary when the y2 moved and the y didn’t and my x went on a nice angle!
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I went through my machine and all of my screws were tight, thankfuly. It only traveled about 100 miles during shipping, though.
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Heard from Carbide this morning and they are going to ship out some replacement parts - will update once I have had a chance to install.
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Just heard from Oscar as well, he’s awesome. Since I’m getting a new front panel I wanted to disassemble this to see what the issue is. Opposite of the power pins I discovered damage to the pcb thats shorting it out. Not sure what happened, but I suspect a new panel board is going to fix the issue.
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Just an update turns out it was not the front board or the front board extension wire. I received both today and installed and still having the same issue both green and red light is on as soon as the bitsetter is plugged in. Waiting to hear back from support…
Mine is doing the same thing, bitsetter shows as triggered always. It used to be my Y2 sensor and now it magically moved to the bitsetter tonight. My parts are supposed to be here tomorrow, so hopefully resolves this wierd ass issue. And I’m getting really tired of manual tool changes.
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Final update - it was indeed a bad bitsetter…just installed the new one and I am finally up and running!
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Glad to hear that your problem is solved!!
I had a bad board, once that was replaced, my CNC has been working fine since. Figured i should also post so it doesn’t just look like a complaining post 
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Glad to hear the issue was resolved!