I’m trying to use one of the new Carbide 400 series but nothing happens when I try to open the app. No launch screen, no menu, etc. The latest Carbide 300 series opens just fine.
The app icon does appear in my dock and I am able to force quit but never get beyond that point.
It’s working fine on my laptop at home (Mojave) which is weird because I use Mojave at work as well.
Does anyone know how to clear the Carbide Create data directory so I can try to launch a fresh copy?
I’ve had the same problem for several weeks. This was just fixed today, here is what I did at Rob’s direction.
Put you Carbide Create in the trash can ( I deleted ecery instances of CC I had (V3XX and E4XX);
In finder press Option the click on Go in the menu bar;
Go to library:
Access the /Preferences folder
- Delete the com.carbide3d… .plist files and the Carbide 3D folder
- Re-install, and everything works
Hopefully it will work for you too.
(William Adams (Carbide 3D))
I’ve had similar problems on Windows and deleting the preferences:
Thanks, that did the trick for me. Didn’t even have to uninstall and re-install the app!