Earlier this week I had crashed version 413 due to importing two large SVGs into the same project and trying to manipulate them in the scene. At the time I didn’t think anything of it as I still had the old 314 version saved on my laptop and for the work I was doing, it was still serviceable.
I tried to open 413 today and it just hangs up on the loading screen. So I used the windows uninstall feature to remove it, and then installed the 414 beta. Well, 414 hangs up at the loading screen as well too. What I did notice was the application title still showed it as “Carbide Create Pro”, which I would have thought would have been disabled since the program was uninstalled and require me to enable it once again on the new install. So is there a file that is not being deleted or something else that I need to try to delete from my computer that is preventing a newly installed beta version from properly running on my laptop?
If there aren’t any preferences files either a Mac OS X update has changed where they’re stored, or the application didn’t get far enough along to make them.
Please contact us at support@carbide3d.com and we’ll do our best to help you puzzle this out.