Hi everyone,
Pretty new here but I have to ask. Carbide Create crashes multiple times when I use it. I have to save my work I am back in the 90’s with microsoft word. Does anyone experience this? Is this a known issue and everyone just deals with it?
Some users report this, but it’s usually only on new machines which are downloading patches and so forth.
If you have a repeatable crash on a current (or beta) version, running on an up-to-date OS on a computer which meets our system requirements, please let us know the step-by-step instructions for causing the crash at support@carbide3d.com and we’ll do our best to look into it.
If you’re on Windows and you get the chance to submit a Bugsplat error report, please do.
On Mac, if you get a crash and have the Log information, sending that in to support@carbide3d.com should allow a programmer to look into the issue.
I seem to get the same random crashing on three different machines across two different networks. I will try to capture some data on this.
I use Carbide Create on 3 very capable computers 2 less than a year old with Windows 11. I have had no problem on 2 of the computers but on the newest, a Victus HP game computer it locks up after just a few tasks with the only other program running being Motion and from a fresh restart. Noticed that it was eating 8GB of memory causing Norton to post memory low warnings, which shouldn’t be as I can run Illustrator on it with no issue. The other 2 computers have 16 GB, but as I indicated, believe 8 GB should be more than enough. Decided to increase the memory to 16 GB, and it’s been a week, and have had no problem. It appears for some reason the program is being a memory hog on the Victus.
Which video card does the Victus have? What driver version is it using? When it crashes are you able to submit a Bugsplat report?
GTX 1650, the latest but not the Beta, No, I swore a couple of times I’m sure, or possibly a few.
When I use it on my laptop that has 16GB memory (versus the 8 of the other computer) it lasts a lot longer before it crashes.
I imported this image, traced it, then started to delete some of the little jiblets. immediately upon starting to delete some of the little traces the memory usage jumps up by a few 100mb every delete. This keeps hapening until i get to max memory (16gb almost) and then it crashes.
HEre is the cc file
skull inlay.c2d (200 KB)
Here is the jpg I traced.
Okay, I:
downloaded the 755 beta and installed it
launched it
went into image tracing mode and traced it with default settings:
Edit | Select | Small Regions with default settings:
deleted them.
Set Stock size in Job Setup to be larger than the design, grouped it, centered it:
and set up an Advanced V carving toolpath:
(this is on my couple of years-old MacBook — I’ll try again on my positively ancient, Samsung Galaxy Book 12 when I get a chance)
Please keep sending in Bugsplat reports — hopefully we can puzzle out the specific difficulty and address it (though I suspect buggy video card driver — check w/ the manufacturer to see if they have an improved version?)
So far I did not resize the object to a smaller dimension before editing - maybe I will try that.
Also setting up the toolpaths etc. doesn’t seem to eat up the ram like making changes (deleting) parts of the image trace. Also I did not group it (maybe that is it ? having so many pieces ungrouped?) so that I could delete the tiny little traces I did not want.
I can’t install bugsplat as I am on a work computer where I don’t have full rights to install. I will try on an older comp at home.
Likely time to upgrade your PC.
I have 64 MB of Ram and I never have any issues.
My old PC was having some real problems when I would do a big V-Carve and then do the 3D rendering.
16 MB is the problem.
Memory
64.0 GB
Speed: 2667 MHz
Slots used: 2 of 2
Form factor: SODIMM
Hardware reserved: 180 MB
Available 52.8 GB
Cached 32.1 GB
Committed 12.9/67.8 GB
Paged pool 1.1 GB
Non-paged pool 707 MB
In use (Compressed) 10.0 GB (0 MB)
That may indeed fix the problem, but I don’t think that is a real solution for a program that has the ram requirements set at 4 Gigabytes. 16 GB should be plenty to run the program.
I think there is some specific glitch where the program kept on capturing more and more RAM, it just kept on increasing an increasing until it reached 16 gigabytes. I have since we made the file with the same image but downsized it, and I cannot repeat that problem with it Sucking up all the ram and crashing.
I will see if I can recreate the situation
If you have a file which causes a problem, please save it and send it in to support@carbide3d.com along w/ the instructions for causing the problem and we will do our best to have a developer look into it.
You are right. I ran this on my other PC with 16MB ram and it ran flawlessly.
I opened the Task Manager and the only time I had a blip in the Ram was when I did the 3d rendering.
The Blip was only .1 MB of Ram.
I have now been running into this problem consistently with multiple files. It seems to happen mostly when I am generating shapes/moving shapes/ aligning etc.
Here is a video of me poking around and CC using all the ram. Forgive the speed at which I work - I don’t know what I am doing in CC.
video uploading shortly
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