I am having an issue with my new Pro5 XXL. I am unable to load any .c2d or .nc file. Carbide Motion crashes at 99%, even while trying to load previously-ran files on my 3XXL. I get the Bugsplat pop-up and have sent multiple reports from jared@cncdesign.us.
Please help. I have updated my Windows 10 computer, reset firewall settings, replaced the USB cable, and more.
The machine initializes fine and I am able to run the VFD spindle warm-up procedure.
Have you tried uninstall/re-install of Carbide Motion?
I have, thank you. I reinstalled it after updating the operating system and .NET files.
Do you have a different computer to try?
Did this happen with “Hello World”?
https://carbide3d.com/hub/courses/running-shapeoko/hello-world/
Where are the files which you are trying to load? Compleat filepath?
I get the same result with box_logo.nc load. The files are located on the desktop of the computer I’m using. I do have another computer that I am setting up to test. Thank you for the help.
UPDATE:
I reinstalled Carbide Motion Version 618 on the same machine that was crashing, and the same files load without crashing. That indicates an issue between version 618 and 640.
You have .nc file that is a text file.
Maybe a unexpected character type got appended to the end of the file.
Like a different end of file marker.
Open the file in a good text editor that shows non-printable characters.
Thank you jtclose, I also program CNC milling and lathe machines. I’m no expert, but I checked for rogue issues in the .nc files.
I am able to run the same code files in Carbide Motion 618 on the Pro 5, but they crash CM 640.
Please send a file which works in 618, but crashes 640 in to support@carbide3d.com and we will look into this with you.
Thank you, sir. I sent the file
I’ll leave it to the support guys to see if they can duplicate the issue, but looking at the bug report, the crash seems to be happening deep in Qt, the windowing library we use, during a memory allocation. I see that you only have 3GB of memory on the PC, so Windows may be running out of memory.
I would try rebooting and then running only Carbide Motion to see if another process in the background is consuming a lot of memory.
Thank you Rob. I saw that the recommendation is 8 GB, so I wondered if that could be the cause. I optimized the machine and added up to 20 GB of virtual memory with the same result. I have another computer that I am setting up to test. But when the 3 GB RAM computer was able to run the same file on 618 without crashing, I thought I would bring to your attention. I appreciate the help and I think the machine is a great upgrade from my 3XXL.
Just to update so the thread can close. I was able to set up my other computer (32 GB memory) to run 640 without issues. I assume my old machine was just too old and underpowered. Thank you.
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