Carbide motion fails after every job completion or stop

Software Carbide Motion
1

I recently bought and started playing with my new 5pro 4x4 and while I currently have so much to learn, I seem to understand the basic functions of it. I’ve ran a few practice rounds of various jobs through it and have had some success. I only have one issue so far….

After every “stop” of carbide motion, the program freezes, won’t close and has to “send a note to Microsoft about the issue.”

I then have to disconnect from usb and repug it back in for it to be useable again. Then it’s perfectly fine. This happens whether I complete a job, or stop it mid way through.

I bought a new laptop that is only used for this two weeks ago. It’s running windows 11 and meets all other specs.

Any advice?

Thanks.

Devan

2

When you say “stop”, do you mean when a tool path completes and the machine homes itself to the rear location?

Or do you mean hitting the red “stop” button or on the screen?

5

On an SO5 Pro, this shouldn’t happen.

Please check in with support@carbide3d.com

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6

Both situations.

After the end of a natural cutting cycle and when I hit the stop button.

7

@Jenkcraft

Hmmmm, a call into support as suggested seems the next course.

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8

Thank you for the direction.

I was able to get on a web call with Brandon who took the time to discuss the problem and we were able to identify a number of pieces of information that were helpful.

Overall, I think we were able to come to an understanding that I was doing something incorrectly and that my computer’s windows updates are not perfect for some reason.

He taught me what actions I need to change to avoid the issue reoccurring and upheld why I bought the Shapeoko CNC vs any other… supposed great customer service and communication, especially for a new CNCer.

Thank you to your team.

Devan

3 Likes
9

Don’t know what Brandon recommended, one oft the team once recommended to ground every single piece properly. Solved some issues for me. Nice side effect: don’t need the 2nd wire for the bitzero any more, (although C3D does not recommend to use the bitzero w/o the 2nd wire.)

Check how to do, there are some recommendations in the World Library, also C3D will help very nicely, bring all metal parts together to one point, and connect that point to ground over a 1MOhm resistor, there are special grounding plugs for the power outlet ground

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what I think I needed because I do not know in my 80yo house what pipe is really grounded and what is not.

The 1MOhm is needed IMO to avoid current spikes for grounding voltage spikes from induction or static electricity, what again would cause some magnetic field inducting a voltage in certain circuits.

However: works fine in my shop.

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