Carbide Motion Not Responding Properly on New Laptop

Software
1

Hello Carbide 3D Community,

I’ve been encountering some frustrating issues while trying to use Carbide Motion on my new laptop. The software installs without any error messages, but when I attempt to connect and operate my Shapeoko, the system doesn’t respond as expected.

The Main Issues Include:

  1. The machine homes successfully, but any jogging or operational commands don’t seem to register.
  2. Occasionally, I get an error stating, “No configuration found for the attached machine.”
  3. The interface sometimes freezes, forcing me to restart the software to try again.

Steps I’ve Tried So Far:

  • Uninstalled and reinstalled the latest version of Carbide Motion.
  • Verified that my laptop is detecting the USB connection properly.
  • Updated all drivers and ensured my system software is up to date.
  • Followed the setup instructions from the documentation, but the same issues persist.

The laptop I’m using is a relatively new 14 inch AMD laptop and has no trouble running other similar software, so I’m unsure whether it’s a compatibility issue or something I’ve overlooked in the setup process.

I’ve searched through the forums and found a few posts describing similar problems, but none of the solutions have worked for me so far.

Has anyone else faced a similar issue? If so, were you able to resolve it, and how? Any help or advice would be greatly appreciated.

Thanks in advance for your guidance!

2

Did you try using a different USB cable? At least you could eliminate that component as the problem.

3

Please try the standard computer troubleshooting techniques:

  • check for updates
  • shut down
  • reboot
  • start up in safe mode and ensure that as few other programs are running

If desired add the optional step of:

  • create a new admin user
  • log in as that new user
  • install the program under that user
  • launch

If you still have difficulties, go to the Start Menu, type “sysinfo”, run the "System Information Tool and save your machine information as a .txt tile using your last name and first name and .txt and then send it to support@carbide3d.com

4

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