Design file to cutable file, HOW?

Did you create toolpaths?

https://carbide3d.com/hub/courses/create/toolpaths/

did you get a 3D preview of the simulated toolpaths which matches how you want the design to cut?

https://carbide3d.com/hub/courses/create/simulation/

Were you successful at “Hello World”?

https://carbide3d.com/hub/courses/running-shapeoko/hello-world/

c.f.,

did you then follow up with:

https://carbide3d.com/hub/courses/running-shapeoko/hello-contour/

and so forth?

If you’re still stuck, let us know the specifics of your file and what you are doing step-by-step (or check in at support — have you done a training session yet?).