Did you create toolpaths?
https://carbide3d.com/hub/courses/create/toolpaths/
did you get a 3D preview of the simulated toolpaths which matches how you want the design to cut?
https://carbide3d.com/hub/courses/create/simulation/
Were you successful at “Hello World”?
https://carbide3d.com/hub/courses/running-shapeoko/hello-world/
c.f.,
did you then follow up with:
https://carbide3d.com/hub/courses/running-shapeoko/hello-contour/
and so forth?
If you’re still stuck, let us know the specifics of your file and what you are doing step-by-step (or check in at support — have you done a training session yet?).