Easy create file create using carbide 3d error message

Software Carbide Create
1

Hello new to all cnc
would like to know how to used easy create files to 3d carbide pro . get error message
I have tiff file option

i have stl file but no luck .

2

Support for TIFFs was added in Build 840, so this should work.

Upload the TIFF you are having difficulty with here? (you’ll need to zip it)