Hello. I have been having issues for a few days with my Pro XL. When initializing the machine vibrates and makes a grinding noise. I have throughly cleaned it, re-lubed and greased and made sure all the connections are tight. Once I do that it’s smooth for a short while and goes back to the same thing. I am including a few pics and a video. Thanks for your help./Users/kennethkennedy/Desktop/IMG_3899.jpeg/Users/ken/Users/kennethkennedy/Desktop/IMG_3901.MOVnethkennedy/Desktop/IMG_3900.jpeg
Power down, slowly and gently move the machine to the center of motion for each axis, for the Z-axis if you have an HDZ or Z-Plus move it all the way to the bottom, then to the top, then back to the middle.
Power and connect to the machine and go to Settings | Debug — are any switches stuck on? If so, investigate and address.
Test each homing switch — does each signal as the correct input? If not, investigate and address.
See:
everything checks out, still having a problem. It seems to be an x,y issue. when moving back and to the side the belt vibrates. I
Check the Y-axis motion.
Power down and remove both Y-axis belts and put a bit of tape on the pulleys (so as to more easily see their rotation), then power up, connect and try initializing, the Z-axis should home as normal and then the machine should try to move X and Y, the X-axis should also home as normal, while the Y-axis motors ill turn until they time out — do both motors turn evenly and in synch?
TX == transmission and is expected to blink as data is sent.
Hey Will - What is the suspected cause if one does this test with the Y belts removed and the Y motors do NOT turn in sync?
Well, I’m out of answers. I spent all day trying to figure it out. The Z seems to be OK when I initialize and it is moving Y plus back it vibrates the whole time and when it reaches the back it just stays there and vibrates
A problem with the motor wiring or stepper driver chip on the controller.
If it fails to trigger the Y-axis homing switch this would be because:
- the Y-axis homing switch is bad
- something is mechanically blocking the switch from being triggered
- the Y-axis switch is positioned/secured so that it cannot be triggered.
OK, so how do I fix this. Unfortunately every time I call support you never get a live person. I left a message and no reply. It sometimes takes days, I got this unit because of the reviews about the customer service were good, but I have not found that to be the case. I’m just trying to get my machine up and running. If not for the forum, there’s no way I would’ve been operating the unit
I don’t see an open ticket under your e-mail.
Send in an e-mail and we will do our best to work with you to resolve this issue.
I called today and left a voice message. The voice message said a ticket will be created and that someone will call me back.
I just sent an email through support. Please let me know if you received it.
Yes, your e-mail was received, a ticket was made of it, and it is in the queue and we will respond there as quickly as possible.
Kennedy, I had a similar issue with the used Shapeoko 4 XL I just purchased. I opened the control box and unplugged the homing switch for the axis I was having trouble with, and plugged it back in. Prior to doing that, the switch didn’t light up red when something metal touched it, but after un-plugging/re-plugging the homing switch at the controller, I was back in business. Hope this helps, or that C3D was able to help you figure this out.
This topic was automatically closed after 30 days. New replies are no longer allowed.