HDM rear ball screw loose

As someone who had this happen to them. Im still waiting on the proper torque of this nut a few days later. Absolutely baffling to not have torque values of
non standard hardware available to the entire support team. However long it takes the hdm facility to respond is how long I have to wait. The only thing having an hdm has taught me as a long time customer is that its my last machine from them. Having support prop up the company for the wrong doings of everyone else isnt the way. Not a single piece of hardware on my entire machine was more then finger tight when it arrived.

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