HM001: The machine could not pull off the homing switches

Hello, i’m seeing this error when trying to initialize my 5 pro via carbide create. This is the first time using the machine.

I’ve made sure that the machine is square and that the gantry moves freely in all positions. I’ve also checked the homing switches work by tapping a allen key to them to make sure they register. I’ve already sent a message to support.

any ideas?
This is a brand new machine, just set it up

Check in at support@carbide3d.com and we will work through this with you.

1 Like