Homing Error new setup Shapeoko 4xxl

CNC Machines
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Hello ! Bought this awesome machine, went through some issues with missing hardware ( UPS ) fault, and I finally got it assembled. Wiring was an issue, so I looked through the 6 million google posts about wiring and finally got it solved. ISSUE I am having, is when I go to new machine setup, it connects to the machine, then I get to that cool dialog box where your supposed to be able to test the prox switches. Your supposed to be able to select any one of the 3, but it does not allow that. SO I hit the next step and right away I get a homing error.

The Z axis carriage is full up, the red light is on.
The Y and X switched will light if triggered with metal.
The gantry when power is off moves fine X and Y
I have painstakingly checked the wiring and nothing is reversed.
Once in awhile, it’ll have that stripped gear sound. NOTHING moves.

Id like to moved the Z axis down away from the prox switch but I don’t see any way to manually turn it to a lower setting.

Any Idea’s? This is so gd frustrating I cannot fully express it.

Thanks!

Steve

Basically same issue as this poor guy here, unresolved as far as the post is concerned.

I received my Shapeoko 5 pro about a month ago and still have not got it to run.

The assembly was easy enough and went smoothly. But, when I go through the machine setup wizard on Carbide Motion I get the same error ever time.

The error happens on the homing switch test portion of the machine setup wizard. It has the “Home Y” selected and I cant change to any of the other home options. When I click the “Initialize Machine” the machine y motors start to spin and go back to -10 y position and then an error message says “There was an error during the homing process: Carbide Motion was unable to move off of the homing switches.There could be a hardware problem or something keeping the machine from moving”.

I have been back and forth with customer service. They sent me new switches, still have the same error. Then the send a new controller, same error. And finally they sent me a new electronics harness, still have the same error.

I am getting frustrated and hope that once I finally get the machine running that it isn’t faulty and plagued with issues. But, mainly just want to get the setup done to start planned projects.

Has anyone had a similar experience? Could it me faulty motors? The machine is square and level and the gantry moves when I manually slide it.

I am using a AMD Lenovo ideaPad with 20GB Ram running windows 11.

Thanks for any help!

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SOLVED !

I couldn’t sleep with this, I like most people probably ran all the wiring and then hooked the wires up to the control board. For the Prox switches, at the gantry they say X or Y. At the controller end, no such markings… There is a wire identifier wrap on the wires. One in the identifier had a Z and one had a Y. SO with no other recourse or decent schematic you would plug X into X, and Y into Y.

WRONG !!!

The one with X goes to the Y, and the Y goes to the X on the control board. Finished initialization perfectly.

And one peevish thing, a lot of the harnesses are bass ackwards regarding wire colors.

Anyhow, I will try my first cut tomorrow !!

Steve

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Welcome to the forum, glad you diagnosed the issue AND posted it for others to learn from.

Sounds like the wire label identifiers were put on incorrectly. I have a 5 Pro 4x4 and my harness was all Y’s to Y’s and X’s to X’s. No problem on startup except a bad homing (proximity) switch. I swapped it with the shipped spare and and have been cutting since. Called customer service and had a new one within days as a backup spare.

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Please accept our apologies for this error on our part.

Please write in to support and send us a photo of the bar code sticker on the back of your machine — we should be able to check and see if that error affects the entire batch of kits made with that batch of wires or no.

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Where is the bar code? I didn’t see it.

Machines been running perfectly.

Steve

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The bar code is an SO5 Pro thing — just let us know the specifics of your purchase at support and we’ll do our best to look into it from our end.

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