A few tips to look into if you investigate disconnects:
https://shapeokoenthusiasts.gitbook.io/shapeoko-cnc-a-to-z/maintenance#disconnects
More often than not, grounding the spindle body AND dust collection hose goes a long way to prevent disconnects. You might be interested in this thread about grounding the machine.
But as @WillAdams said your first move should be to contact support@carbide3d.com