Machine not not initialize

Today I wanted to do a surfacing on a cutting board. When i selected initialize, the gantry tired to move, but it started ratcheting on the left side but no motion on the right side.
any one have any idea what is going on?
I turned tor machine off and moved the gantry to the front manually. turned the machine back on, selected initilize and the machine moved to the rear just fine , but when it tried to move forward the ratcheting started again.

Which sort of machine do you have?

Post a photo of it?

Please contact support@carbide3d.com

I have a Shapako 5 Pro

Shapeoko pro